Office Hours & Appointments
Note that we moved across the sidewalk!
Normal hours are Monday through Friday., 8:30 a.m. to 5:15 p.m., with occasional closures for special meetings, staff education programs, and major holidays. An on-call provider is always available for urgent problems after-hours and on weekends. We discourage walk-in visits without appointments. If you drop in without an appointment, a medical assistant will screen your problem and a provider will review the information. If appropriate we will provide care for you later in the day or refer you to an appropriate facility for care. If you have an emergency or urgent need for an appointment, it is still better to call first so we can be ready. Life threatening emergencies should go straight to the hospital emergency room or call 911.
Our office works on an appointment basis and we do all we can to accommodate your needs. Your appointment time is scheduled based upon the needs you express at the time of your call. Additional or new concerns at the time of your appointment may require another appointment in order to provide you with a thorough diagnosis and treatment plan. Please keep in mind that new patient appointments require time for paperwork and will also generally require more time with the provider.
New patients should arrive 15 minutes prior to the appointed time to complete paperwork.
Please try to provide at least 24 hours notice of appointment cancellation so that another patient in need can be seen. Repeated failure to provide adequate notice of cancellation (three or more occasions) may result in termination of medical services by our office. If you arrive late for your appointment, it may be considered a no-show you may need to reschedule to a different day so that our other patients can be seen on time. Plan plenty of time in case you have to use an overflow parking lot.
All co-payments, deductibles and fees for non-insured services are due at the time of your appointment. Failure to pay your co-pay at the time of service will result in a $20 billing administration fee in addition to thecopaypayment, and/or we may ask you to reschedule your appointment.
There will be a missed-appointment charge if you fail to cancel your appointment within 24 hours prior to your appointment. The charge is $35. Weekends and holidays do not count in the 24 hours (ie calling Saturday or Sunday to cancel a Monday morning appointment results in a charge. Monday appointments need to be cancelled by Friday to avoid a charge). When you miss an appointment or cancel late, it denies another patient the opportunity to be seen, and the practice still bears the financial burden of rent, utilities, staffing, etc.. This policy helps us keep our fees as low as possible, especially for our uninsured patients.
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ABOUT APPOINTMENTS WITH NORMA ESPINOZA NP/PA-C
and our other nurse practitioners:
Dr. Hoddinott believes strongly that all patients should be known by both Dr. Hoddinott and Practitioner Espinoza so that either provider can provide care to you. Our receptionists will schedule you with either person depending on your medical needs for that appointment, and the availability of the provider. This allows the practice to provide the best medical care to our patients in a timely fashion. A nurse practitioner/certified physician assistant is a registered nurse with advanced training in the diagnosis and therapeutic care of patients in collaboration with a physician. NP/PACs can order and evaluate lab tests, treat wounds and illnesses, perform minor surgery, and administer and prescribe medications. Our patients report a high level of satisfaction with their visits with Norma. Please communicate as openly with her as you would with the doctor. Norma is bilingual and speaks fluent Spanish. She has specialized experience in gynecology and adolescents, and does most of the office minor surgery. If your provider is not available for an urgent problem or follow-up visit please accept the first available appointment with any of us.
Urgent Care Clinics After Hours and Weekends